Safety Measures For Reopening 2020

Safety measures

We are following the latest government guidance and have introduced a number of measures at the zoo to ensure a safe and enjoyable day for all of our visitors.

These new measures include:

Face coverings update in England from 24/07/2020.

From Friday 24th July 2020, face coverings will be mandatory within shops in England. This DOES apply to all indoor areas in the zoo including: the zoo shop, takeaway cafe, toilets and any indoor animal displays. Please note, face coverings are NOT mandatory around the outside space of the zoo. 

Helping our visitors practice social distancing.

On entering the zoo you will see a clear one-way system has been designed to guide you around the zoo. We ask everyone to follow the Government's latest social distancing guidelines and maintain the safe 2-metre distance from one another.

Hand washing stations around the zoo.

At frequent stops around the zoo we have hand washing facilities and have added hand sanitiser dispensers  which will make it easy for our visitors to regularly clean their hands.

Keeper talks are currently suspended.

In order to avoid large crowds from forming we have suspended our daily schedule of keeper talks. However, we are pleased to introduce our new virtual keeper talks to the zoo, these will be available to our visitors through smartphone QR code technology and will be easily located at many of our exhibits. But don't worry, our friendly keepers are always on hand to chat and answer your questions around the zoo.

Takeaway food and drinks at the zoo café.

We are pleased to be able to offer our visitors a variety of food and drink from our onsite café which is operating on a takeaway basis. There are numerous outdoor picnic tables located around the zoo.

Cashless payments online and at the zoo gate.     

It is preferable for our members and visitors to book their tickets online prior to visiting the zoo. Where this is not possible we would prefer contactless payment for entry and within the zoo in order to reduce the amount of cash changing hands.

Visitors can purchase tickets online and at the zoo gates on the day of your visit. We are not currently running a pre-booking or time-slot booking system. Our team is constantly monitoring the site and our visitor capacity.