COVID-19 SAFETY MEASURES

We are continuing to follow the latest government guidance on preventing the spread of COVID-19 and ensure a safe and enjoyable day for all of our visitors. 

WHAT TO EXPECT

Our zoo is home to over 100 animals and we are committed to providing a safe outdoor environment where our guests can enjoy the fresh air and reconnect with the natural world. To help us achieve this goal, please listen to our friendly team members, follow our signposted safety notices and most of all... have a great day at the zoo!

  • Face coverings

We are asking if visitors can please continue to wear face coverings when in any indoor areas in the zoo including the toilets, when exiting through the zoo shop and in our takeaway cafe. This is to help keep other visitors and our staff safe.

  • Cashless payments online and at the zoo gate.

It is preferable for our members and visitors to book their tickets online prior to visiting the zoo to allow for 'contactless' entry. Where this is not possible we would prefer contactless payments for entry and within the zoo in order to reduce the amount of cash changing hands.

  • Visitors can purchase tickets online and at the zoo gates on the day of their visit

Tickets purchased online can be used on any day within 30 days of purchase. We are not running a pre-booking or time-slot booking system. 

PLEASE NOTE:

  • Entry to the zoo is on a first come first served basis. 

There is only ONE queue to enter the zoo, this includes: Online ticket holders, members and those purchasing tickets on the door. 

  • Helping our visitors with social distancing

Upon entering the zoo you will see a clear one-way system has been designed to guide you around the zoo. 

  • Hand washing stations around the zoo

At frequent stops around the zoo, we have hand washing facilities and hand sanitiser dispensers to make it easy for our visitors to regularly clean their hands.

  • Takeaway cafe

Our zoo cafe is open, providing takeaway refreshments throughout the day. Visitors are welcome to bring their own picnics to enjoy at various picnic spots around the zoo.