Zoo Host Volunteer Scheme
Our zoo host volunteers are part of the face of Battersea Park Children's zoo, helping our visitors get the most out of their visit. Public engagement is vital in spreading our conservation message and to keep a close eye on our animals, and this is where our hosts are so important to the success of the zoo.
Our hosts will enhance visitor experience, taking it from a good day out to a great day out for BPCZ visitors of all ages. You will help us to achieve our mission of inspiring the next generation of conservationists; informing and inspiring people to stop wild animals going extinct. You will ensure that visitors leave the zoo feeling that they have got the most out of their visit, ending their day feeling passionate about the natural world, and how to conserve it.
Commitment for the role:
We are looking for dedicated individuals who can volunteer regularly twice a week, including one weekend and weekday day, preferably for around 6 months or more. This role is to be undertaken as a full day role on any day of the week.
Full day shift: 10:00am-Zoo closing*
*Zoo closing changes throughout the year but is never later than 5:30pm.
Zoo host volunteer duties:
- Providing excellent customer service to visitors, offering a warm welcome, sharing stories and answering questions.
- Engaging with visitors at key exhibits, sharing your knowledge and enthusiasm about animals.
- Assisting visitors to understand safe behavior around our exhibits and animals.
- Assisting BPCZ staff in upholding the high standards of the zoo grounds; including litter picking, emptying bins, maintaining, and watering planted areas.
- Supporting BPCZ staff with special events and activities.
N.B. There is no direct contact with animals in this role.
Skills and Experience required:
- An interest in animals and conservation.
- Friendly, outgoing people who are articulate, confident and at ease when approaching visitors.
- People who understand what great customer service entails and deliver it consistently.
- Reliability, commitment, and regular attendance.
- A willingness to listen, learn and keep up to date with the fast-paced zoo environment.
- Possess or be in the process of obtaining an animal/zoological qualification, Level 3 and above.
What skills and experience will our volunteer zoo hosts gain?
- The opportunity to be involved in an ever-evolving BIAZA member zoo, and the countries only specialised children's zoo.
- A chance to be part of a team of friendly, like-minded people.
- The chance to volunteer in a vibrant and busy zoo, alongside our amazing animals.
- Training and an opportunity to learn new skills, including customer service and communication skills.
- The opportunity to support and promote our conservation projects through public engagement.
- Certificate of completion of the BPCZ zoo host volunteer scheme after 6 months of service.
Training, support, and resources provided:
- Volunteer induction, including health and safety.
- Guidance from the head of the zookeeping team.
- Training may include customer service, animal behavior and light gardening.
- BPCZ Zoo Host Volunteer High Vis (stored on site).
- Volunteers will be required to wear some of their own clothing including stout walking shoes to undertake this role and should be prepared for it to get dirty.
- Outside for much of the day, in all-weather conditions
- Please note this role involves lengthy periods of being in all climates, moving regularly across the zoo so a good level of fitness is required.
- Access to the shared staff area during break-times.
- 18 years of age +
- To be able to demonstrate a passion for wildlife and conservation.
- Have achieved or be enrolled in a level 3+ animal welfare/zoological qualification.
- Experience in customer service is highly desirable.
- Ability to stand and walk for long periods of time.
- Confidence with public speaking and engagement.
How do I apply to the Zoo Host Volunteer Scheme?
Compile a short application including:
- - Why volunteering at Battersea Park Children's Zoo appeals to you.
- - What would you bring to your role as a volunteer zoo host.
- - Your previous experience and suitability to this role (including a C.V.)
- - Your availability.
- - Contact information.
Send your completed application to Jamie Baker, head keeper, at firstname.lastname@example.org