What are the timings of a guided school visit?

  • Arrival 10-10.30am
  • Welcome talk 3 minutes
  • Toilet stop/ snack 10-15 minutes
  • Tour 45-60 minutes as required
  • Lunch time 30- 40 minutes
  • Free time to play, visit the shop - 60-90 minutes
  • Departure, bag collection, toilet stop and exit 20 minutes
  • Timings are approximate and can be altered to suit each group’s requirements.

Is there somewhere to have lunch?

With a guided visit the group has access to the Treetops Centre cabins for lunch or the picnic tables just outside on the decking.

With a non-guided visit schools/groups are free to have lunch at picnic tables located around the zoo (with the exception of the Treetops Centre decked area as this is pre-booked and reserved).

There are a few barns and the Australia House which offer undercover space for groups to have lunch should it rain.

Is there somewhere safe to leave our bags?

Guided school/group visits have access to the Treetops Centre cabins where bags and lunchboxes may be stored and the room locked.

Non-guided visit schools/groups must keep their bags and belongings with them.

(Smaller groups may store bags in the cafe stockroom subject to availability; please ask upon arrival at the zoo entrance).

What if it rains... does the day still go ahead?

The Zoo is mainly an outdoor venue so as long as the children are dressed appropriately then a visit in light rain is still possible. The advantage is a quieter zoo!

Can we pay on the day or is advance payment required?

You can pay on the day in cash, by card or cheque. Alternatively numbers can be given and an invoice sent out. Payment in advance is possible but not recommended as numbers inevitably change on the day.

Do we need to pay a deposit?

The Zoo does not currently take deposits but we ask that you inform us if you are no longer going ahead with your visit; failure to do so may result in a cancellation fee.

What parking facilities are there?

There are 3 council run pay and display car parks within the park; the closest one to the zoo is Chelsea Gate car park.

Coaches may park, with a parking permit* available from the zoo, on the North carriageway or go across to Rosery Gate Car Park and return for pick up.

Please note engines must be switched off when stationary

*Parking permits must be displayed in the window. The Zoo has 4 parking permits available which must be signed for and returned prior to departure.

What equipment does the play area have? And what age group is it suitable for?

The Zoo has a large and well equipped play area including a large sandpit with water features, climbing frames, swings, a wooden fort, real-life fire engine and tractor. It is suitable for children aged 18 months to 10 years.